At Lynda Bahr Jewelry we take great pride in our craftsmanship and design, as well as in our customer service and relations. To that end, we want to ensure our retail stores and galleries are being treated in a professional, accommodating and open manner.
Below are our expectations as well as benefits of being a customer in good standing.
Expectations
We want our stores to purchase and maintain a minimum of five pieces in their cases. We know from experience jewelry sell-through is stronger when there are enough pieces to showcase the depth, craftsmanship, designs, materials and options available with Lynda Bahr Jewelry.
Reorder regularly to maintain a cohesive collection. Honor our payment and credit options. If there is a problem making a payment please contact our office in a timely manner.
- All initial orders will be pre-paid before shipping either with a check or credit card.
- After the initial order, stores with a good JBT rating will be offered a net 30 day payment option.
- There will be a 15% per annum late charge, accrued monthly on all past due accounts.
Any order canceled 30 days prior to its being shipped will be charged a 20% restocking fee.
We will not accept or make repairs for free to a any piece which has been worked on by someone other than our staff. If a piece needs to be repaired due to sizing or having been worked on my someone other than our staff we will let you know the approximate price of the repair work before it is started. We highly recommend that all alterations to any Lynda Bahr jewelry be done in our studio.
Due to the nature of Lynda Bahr’s jewelry, we will cover repairs for “normal” wear and tear to piece for one year from the date of purchase from Lynda Bahr Jewelry.
We offer a two-for-one return on any piece after it has been in your case for a year. All returns must be pre-approved by Lynda Bahr Jewelry prior to return shipping.
- We request that returns for craftsmanship be sent to our studio within 15 days of receipt.
- All returns after a year must be accompanied with an order for 2-for-1.
We highly recommend that you get a precise ring size before ordering a ring preferably one taken with a steel, calibrated ring sizer. Any sizing after a ring has been completed will have a charge for the resizing depending on the materials used and the size it needs to be. If you have any questions please contact our office.
As per generally accepted industry standards we will set customer’s stones with the understanding that we are not liable for any breakage. We use only highly qualified setters, but we set your stones at your risk. Any stone with visible flaws or inclusions will be returned to the customer.
Services Offered
We are delighted to provide custom design services to meet the needs of your clientele. There is a 10% non-refundable down payment on custom work when an order is placed that applies to the eventual price of the jewelry.
Let us know if we can provide images, bio, artist statement, artist photo, care cards, materials description, in-case signage or articles about Lynda for your advertising and marketing requirements.
We offer pre-agreed upon exclusivity to stores which are in good standing.
We list stores in good standing on our newly designed website as well as referring website inquiries in your area to visit your location for service.
We will send consignment pieces for special occasions only and in return we expect the work to be returned at your expense, in good condition, with a payment for pieces sold and by the agreed upon time.
Special Orders
We try to get all reorders or special orders out in 30 days after the order is placed. Please let us know if there is a special date and we will always do everything possible to accommodate you.
Repairs
As with all makers, quoted prices are good for 24 hours after the quote due to marketplace variables and might vary due to unforeseen issues that arise.
Please let us know if you have any suggestions, thoughts or ideas of ways we can improve our customer service.
